At Zairos we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Refund Eligibility:
    • To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. Refund Process:
    • To request a refund, please contact our customer support team within 7 days of receiving your order. You may be asked to provide proof of purchase and details about the reason for the refund request.
    • Once your request is received and approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the credit to reflect in your account.
  3. Non-Refundable Items:
    • Certain items are not eligible for refunds, including:
      • Gift cards
      • Downloadable software products
      • Perishable goods
      • Personalized items
  4. Return Shipping:
    • If you are returning an item for a refund, you will be responsible for paying for your shipping costs. Shipping costs are non-refundable unless the return is due to our error.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may offer a replacement, exchange, or refund for the item, depending on the circumstances.
  6. Refund Status:
    • If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
    • If you’ve done all of this and still have not received your refund, please contact us at [email protected].
  7. Changes to Refund Policy:
    • We reserve the right to modify or revise this Refund Policy at any time, in our sole discretion. Any changes will be effective immediately upon posting on our website.
  8. Contact Us:
    • If you have any questions about our Refund Policy, please contact us at [email protected].

Thank you for shopping at Zairos !